TERMS AND CONDITIONS
Ordering
Orders may be placed by phone at 515-266-2488, by fax at 515-262-8907, or by e-mail at sales@dmfgardens.com normal business hours are Monday - Friday, 7:30am - 4:00pm. Orders may be picked up or delivered to you. Delive charges are $80.00 or $1.75 per mile round trip ($3.50 per mile 1 way), whichever is higher, per stop. We also ship SpeeDee Delivery, or LTL, based on the size of the order and the most economical and reliable carrier to your area ot country. All sales are FOB Des Moines, IA unless otherwise stated. There is no warranty on any product unless speci ically expressed in writing. An accurate ship date must accompany any order. We reserve the right to charge a 5% pe month storage and maintenance charge for any order or part of any order not picked up within 30 days of listed ship dare.
Payment
Sales are cash, check, credit card (Visa, Mastercard, Discover) or (American Express with 3% surcharge fee), or charge to customers with established credit. Charges are net 30 days from the invoice date with a minimum finance charge of $1.00 or 1.75% per month (21% per annum) whichever is larger, and all collection costs including attorney fees of overdue accounts. Payments are first applied to finance charges and then to the oldest balance. Any past due amounts paid by credit/debit cards will be subject to 2% surcharge fee. Customers will be subject to a $20.00 return check charge.
Return policy
Returns on material picked up or delivered to you must be made within 5 business days of purchase and accompanied with an invoice. Returns will not be accepted if plants were not tarped during transportation, material was planted, or material was returned in poor condition. All returns or cancellations will incur a restocking fee equal to 15% of the value of the returned/canceled items.
Claims for credit
Shortages and/or concerns regarding plant material must be reported within 5 business days of receipt of the goods for consideration. Delays or mishandling of plant material by the carrier must be reported on the bill of lading. We will work with you to resolve any problems you might encounter with shipping. DM Gardens is not responsible in any way for claims against us above and beyond the invoiced amount. Plant material accepted while dormant will be customer's risk and not qualify for credit back if not viable.